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Digital Media: Influencing the Way Consumers Shop

Wednesday, June 29th, 2011

Today, we released findings from our Q2 MarketPulse™ survey that suggests consumers are still wary of the economic situation and, therefore, are seeking ways to save even more money than before. This cautious outlook toward the economy finds consumers utilizing the Internet by way of social media tools, including Facebook and Twitter, or by visiting manufacturer/retailer Web sites as alternative ways to steal the best deal.

In a time where there is literally an app for everything, CPG retailers are forced to adopt new practices that keep them ahead of the ever-changing digital media front. The way we interact with technology has become so prevalent in our lives it only makes sense that consumers would also use digital media within their shopping routines.

While we are seeing a significant shift towards the use of digital media as an outlet for CPG companies to participate in, not all ages are jumping on this trend. Our survey found that the largest group to use digital media as part of their shopping routine was the 55 and under population. Additionally, or survey also suggested that women are more likely than men to use the Internet as a resource for finding the best deals.

So, what does this all mean? SymphonyIRI’s Q2 MarketPulse suggests that the useof new, digital technologies are extending to the CPG industry as well. We expect this trend within the CPG industry will continue to rise in popularity as more consumers get on board with digital media. CPG marketers should keep this in mind as they dive deep into holiday planning this summer.

For more information about the Q2 MarketPulse Survey, check out our free Point of View: “Digital Dimension: Consumers Embrace Digital Media with Diverse Approaches,” that can be downloaded here.

Tags: cpg, Digital Media, MarketPulse, SymphonyIRI
Posted in Digital Media, Uncategorized | 2 Comments »

Gobsmacked By Reality: The Next Iteration Of Online Grocery

Tuesday, March 1st, 2011

The question, it seems to me, that needs to be considered by food retailers and manufacturers is not whether the online grocery business is going to have an impact on traditional brick-and-mortar venues…but rather, how much of an impact it is going to have, and when.

That’s not to say everybody is asking the question.  I was talking to a food retailer the other day – this is someone who is very smart and very aggressive in his marketing efforts – and when we talked about Amazon’s online grocery business, he mentioned that he was lucky not to have to compete with Amazon, and he knew this because he’d never seen any Amazon trucks in his neighborhood.

“You ever see FedEx trucks?” I asked him.  “Or UPS trucks?”

Sure, he said.

“Then you’ve seen Amazon trucks,” I said.  I told him about how Amazon sells bulk grocery products, sells subscriptions that allows people to automatically replenish their supplies, and offers discounts of between 10 and 25 percent…and that he could be losing sales regularly to Amazon and not even know it.

He was, I think it is fair to say, gobsmacked.

Sure, the halcyon days in which many people – and I include myself in this group – thought that online grocery sales would account for as much as a third of all grocery sales … well, those days are gone forever, just a dim memory occupying the same shadowy place where Webvan resides, and where Priceline offers its “name your own price” scheme for grocery sales.

But, today the stakes are even higher, for a number of reasons.  For one thing, there has been a population shift, and a larger percentage of consumers is used to shopping online for virtually everything.  So, they are predisposed to buy food via their laptops and smart phones, and all they need is a viable platform to use.

At the same time, there are numerous retailers out there using platforms like the ones created by MyWebGrocer, offering both pickup and delivery services and both making money and generating incremental sales.  Peapod continues to do business for Ahold.  FreshDirect is trying to grow its pure-play online food business beyond the New York metro area.  And, while Walmart hasn’t announced a timeline, it seems to be a foregone conclusion that the Bentonville Behemoth is going to make a major move into online grocery shopping.

And so, if we’re going to think about how much of an impact online food shopping is going to have, and when, we also need to think about what the next iteration will be.  Because, if we know one thing about e-commerce, it does not stand still.

I’ll be attending the SymphonyIRI Summit this year to moderate a panel discussion on this subject in Track A featuring e-grocery experts Rich Tarrant, CEO of MyWebGrocer, and Tom Furphy, formerly of Amazon. Come join the discussion!

by Kevin Coupe, Content Guy, MorningNewsBeat.com

Tags: Online Grocery
Posted in Uncategorized | No Comments »

The Offline Impact of Search Advertising

Tuesday, July 20th, 2010

On Thursday, SymphonyIRI’s Director of Testing and Media Solutions, Debra Eskra, will present a study to help CPG manufacturers learn through measured research about the offline impact of search advertising when brands take advantage of their search opportunities.

The presentation, “Case Studies & Learnings for Consumer Packaged Goods,” is one in a three-part series of ThinkCPG and Google Webinars. Additional presentations include a case study from Quaker Instant Oatmeal that explores the utilization of YouTube and the Google Display Network within a specific campaign and its effect on private label sales and a Benchmark Study from Google Inc.’s CPG Germany on methods to evaluate Search and YouTube ROI in comparison to traditional media.

SymphonyIRI’s Debra Eskra will also cover the impact of search advertising on private label sales. To register for this Webinar, visit Google’s Agency Ad Solutions Blog.

Tags: search advertising
Posted in Uncategorized | No Comments »

Redefining Health and Beauty Care

Friday, May 28th, 2010

In a recent NACDS & SymphonyIRI Webinar, we revealed compelling data proving that the “Great Recession” continues to be the “Great Equalizer.” The Webinar, “Redefining Health and Beauty Care (HBC) for Untapped Profit Potential,” provides perspective on a variety of topics including:

  • SymphonyIRI’s perspective on the current mindset of the American shopper relative to the beauty, health and wellness landscape
  • A review of key criteria in connecting to the needs of these shoppers as well as how they view affordability in the HBC space
  • A special section on childhood obesity and the tradeoffs that consumers are making to develop healthy lifestyles for kids

Tags: Beauty Care, Health Care
Posted in Uncategorized | No Comments »

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    Digital marketing should be measured with the same statistical rigor as traditional marketing, to allow comparison http://t.co/9e2Z33fZ 16 hours ago

    There’s No Mystery to Digital Marketing ROI Measurement http://t.co/9e2Z33fZ 16 hours ago

    Check out @retailwire's "For Non-Foods New Products, Performance is Prized" for more on 2011 New Product Pacesetters http://t.co/bJPKcUnV 2012/05/15

    More on 2011 New Product Pacesetters: "Coffee Sets the ‘Pace’" http://t.co/cLvC8hYY via @BeverageInd 2012/05/15

    We teamed up with @Legolas_Media to study the impact of online advertising on in-store sales http://t.co/O4EW81HL via @CStoreDecisions 2012/05/14

    Retail Industry News Weekly Week of 5/11/2012 http://t.co/jemwEGhD 2012/05/14


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